14-Day Money Back Guarantee
Thank you for considering our excellent online dog training courses. At American Standard Dog Training and DIYK9.com it is our goal to exceed our customer’s expectations in all things dog training. If for any reason you are not completely satisfied with any of our products or online training courses please inform us immediately by contacting us at [email protected]
We proudly offer a zero-risk 14-day money-back guarantee on all our online courses. We have put so much time and effort into creating and hosting these courses (literal blood, sweat, and tears) that we are confident you will be thoroughly impressed. Furthermore, our courses and memberships are continually improved upon as we add new lessons, revise old lessons, and constantly improve the courses and interactive nature of our memberships based on your feedback.
To request a refund, please email [email protected] from the email address used to purchase the course. Please include the following information in your email to us:
- The email used to purchase the product
- Your full name (first name and last name)
- The item or course you are requesting a refund for
- Please share the reason for the refund so we can continue to improve our product offerings.
If you purchased the wrong course or would like to exchange one course for another, please email our team at [email protected] with the same information, and we will be happy to offer you an exchange.
**Please read important details on the terms of our refund policy and conditions below.**
Any and all digital products purchased from DIYK9.com including video(s), course(s), and course bundle(s), are eligible for a full refund (excluding monthly membership or annual membership) if a request for a refund is made within 14 days of purchase AND in compliance with all of the below conditions:
**For Monthly and Annual Membership-based products, we have a cancel-anytime policy. However, we do not offer a refund for monthly or annual recurring memberships or subsequent renewals. If you choose to cancel your monthly or annual membership, you will no longer be billed going forward. Users will have access to their membership product until the end of the billing cycle (for monthly memberships, it will be until the end of the 30-day billing cycle, and for annual memberships, until the end of the annual billing cycle).
**For Individual Course Purchases - Due to the proprietary information and exclusive training techniques found in our online training courses, we reserve the right to refuse a refund or exchange if it is determined that a customer after purchase of any of our digital online training courses has watched in full or any portion exceeding 25% of the material presented within the training. Please do not click, scroll, fast forward, and/or skip through the video lessons, as the software used to track your progress will assume you have watched the material. If you are unsure if the training material is right for you, please STOP WATCHING and contact us immediately so we can help you determine if the online product you bought is the right one for you - before you go beyond the 25% video lesson viewing threshold and are no longer eligible for a refund.
**For Premium Memberships - Due to the proprietary information and exclusive training techniques found in our online training courses, we reserve the right to refuse a refund or exchange if it is determined that a customer, after purchase of our digital online memberships, has watched (in full or any percentage of) more than 10 video lessons cumulatively within the courses and/or has exceeded the 14-day refund period. The processing of a refund will be at the sole discretion of American Standard Dog Training LLC and DIYK9 LLC if the request for a refund comes after 14 days and/or the customer has watched in full or any portion of more than 10 video lessons of the material presented within any course, package or membership. Please do not click, scroll, fast forward, and/or skip through any of the video lessons, as the software used to track your progress will assume you have watched the material. If you are unsure if the training material is right for you, please STOP WATCHING and contact us immediately so we can help you determine if the online products you purchased are the right ones for you - before you go beyond the 10-video lesson viewing threshold and are no longer eligible for a refund.
Please note: Our web hosting platform, Kajabi, monitors and tracks the progress of all students within the course(s) they have purchased.
Shipping & Delivery Terms and Conditions
We currently do not offer any item(s) that require physical shipping. All digital products will become immediately available to the customer after purchase and by logging into the course and selecting their individual library to access the course(s) they have purchased.